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Student Charter
What to expect
Hair Academy South West – our primary purpose is to provide appropriate and relevant training and services of the highest quality. To develop positive and mutually beneficial relationships with students and their employers/parents.
What you can expect from an Apprenticeship with Forresters
Our commitment
- To receive accurate and timely information in response to enquiries regarding courses (within working days of initial contact)
- To ensure and maintain a safe and healthy learning environment
- To provide qualified and competent staff who will deliver high quality learning opportunities and services and adopt a professional and courteous manner that shows respect for all
- To provide regular feedback on progress to students, employers and parents
- To give students the opportunity to comment on courses through feedback surveys and evaluation processes.
What we expect from you
Your commitment
- Attend regularly and punctually, and to work to the best of your abilities
- Treat other students, staff and visitors with courtesy and respect in accordance with our Equality and Diversity policy
- Bring any learning difficulty or disability to the attention of Forresters so that we can assess appropriate support needs.
Equality
Our commitment to equal opportunities
The Forresters’ Hairdressing Apprenticeship is committed to equal opportunities and will endeavour to provide education and learning opportunities regardless of race, gender, culture, sexual orientation, disability or background.
Complaints
We are always there to listen
Sometimes things don’t always happen as we would like. We are always willing to listen and to put things right. First of all, therefore, please contact us immediately to discuss any issues. We also encourage learners to use survey questionnaires and we will inform learners of the changes we have made as a result of their feedback. However, if you are not satisfied with our initial response, you can submit a written complaint by letter. All written complaints should be addressed to our training provider.
Hair Academy South West, 120 East Reach, Taunton, Somerset, TA1 3HL