The Forresters Group of Hair and Beauty Salons Privacy Policy
GDPR and your right to be forgotten
The new General Data Protection Regulations (GDPR) legislation came into effect on May 25th 2018. The new rules mean that you have the absolute right to be removed from the Forresters database if you wish.
As a matter of course if you have not been into a Forresters hair or beauty salon or interacted with our business for 24 months, your info will automatically be removed from our systems.
If you still want to be contacted by Forresters you can choose how we contact or interact with you. For example, by SMS, email, telephone or by post. When you’re next in the salon you will be given the opportunity to update your prefernces and any contact information that we have.
Booking Online
When you book an appointment through our online booking portals, you will be required to register your details on our system.
Unsubscribing to Emails
If we send you an offer or promotion or any automated marketing associated with your birthday, the fact that we miss you (you have not visited for 6 months) and other special promotions about new products and services via email and you wish to unsubscribe from the database, please use the UNSUBSCRIBE feature at the base of the emailer.
As an alternative you can contact Rupert Towers, our Data Privacy Officer (DPO) on 01491 837 523 or email rupert@forresters4hair.com
Unsubscribing to Voucher Letters
If you have chosen to receive marketing communications by post from us, and you receive a money saving voucher letter and you wish not to receive such communications in the future please contact Rupert Towers, our Data Privacy Officer (DPO) on 01491 837 523 or email rupert@forresters4hair.com
Booking within the salons
When you book with Forresters in the salon, you will be asked to provide us with your name, address, email and telephone number. You can opt in to receive offers and promotions from Forresters at this point.
We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Our Promise to you
We will NEVER sell our database lists to any third party.
We never keep any financial information on record from payments made in the salons.
The Forresters Hair & Beauty App
In 2023 we will be launching our own App in which we intend to introduce a new Loyalty points system. This will be on an automatic basis but you will be able to ‘opt out’ at any time.
Data Processing and Data Locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions act as data processors and store and process data in locations outside of our business premises. Our data is held by Soham Inc. which uses the brand name, Zenoti. (Soham Inc (d/b/a Zenoti). The data is processed and stored in the US with Amazon Web Services which itself is compliant with GDPR practices and policies. Please visit: https://aws.amazon.com/blogs/security/aws-gdpr-data-processing-addendum/ for specific information.
Data Privacy Officer (DPO)
We take your privacy extremely seriously and at any time, you can request a copy of the information we have recorded about you on our database.
Please contact Rupert Towers our Data Privacy Officer (DPO) on 01491 837 523 or email rupert@forresters4hair.com
Web site – How we use cookies
A cookie is a small data file which asks permission to be stored on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or can let you know when you visit and then re-visit a particular site by remembering your details. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Users are able to refuse all cookies by turning them off in the web browser itself.
More information on cookies can be found at https://ico.org.uk/for-the-public/online/cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. These are known as session cookies.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.